Director of Program Operations – Residential Services



Director of Program Operations


Position Status

Full-Time, 40 Hours per Week, Exempt, Permanent



Hybrid Remote Work;  In office at least four days per week and up to 30% travel to local community homes.


Salary Range

$85,475 – $98,625 per year


Posting Date

August 5, 2022 & August 26, 2022


Application Process

Interested candidates should submit a resume and cover letter to by August 26, 2022.  





Position Summary

Mainstay Life Services, a $28M nonprofit organization providing life-long, high-quality support services ensuring that people with intellectual disabilities and autism (ID/A) lead fulfilling live, is recruiting for an exciting leadership opportunity to lead and develop our residential operations.  The Director of Program Operations is a key role for a leader who has a commitment to helping enrich the lives and unlocking the potential of people who live with ID/A in the community.  Reporting to the Chief Program Officer, the Director will oversee (5) Community Teams supporting over 40 residential group homes in southwestern PA.  The Director will provide management and oversight of day-to-day operations for efficient, effective, and consistent program operations.  This includes oversight of safe service delivery, team management, compliance, risk management, quality improvement, technology supports management, program development & communications. Strategic priorities will include enhancing our technology first approach in residential services, growing, and developing services for people who live with Prader Willis Syndrome, and expanding our service reach in Pennsylvania. 


The position requires a Master’s degree from an accredited college or university -OR- bachelor’s degree in human services or related field -AND- (5) + years of related experience in an administrative or supervisory role leading health and human service programs; at least (2)+  years’ experience leading PA Regulated programs. Work will take place in the office, community and in the homes of people we support.  The position will require on-call support for emergency situations and 30% of the position will be dedicated to local travel in southwestern PA. Valid driver’s license & use of a personal vehicle required.


Benefits for the position: 

Mainstay Life Services offers a number of very generous benefits to employees including Medical, Dental, and Vision Insurance, Generous Paid Time Off, 401k Retirement Plan with employer match, Employer paid Life and Long-term Disability Insurance, Employer paid Credentialing and Staff Development, Paid Training, Tuition Reimbursement, Employee Assistance Program, Loan Forgiveness. Employee Referral Bonus Program and more!


Learn More:

To learn more about Mainstay Life Services, please visit our website at



To ensure the safety and health of our employees and those we support, Mainstay Life Services requires all employees to be fully vaccinated against COVID-19 or provide exemption for consideration.

Mainstay Life Services is an equal opportunity employer. Qualified applicants who bring diverse perspectives and represent marginalized communities are especially encouraged to apply.

Mainstay Life Services is a drug-free workplace. Candidates are required to pass a drug test prior to beginning employment.