Mission and Organization

The mission of Mainstay Life Services is to provide high-quality support services, ensuring that people with developmental disabilities lead fulfilling lives and realize their vision of a desirable future. We work to ensure that people with developmental disabilities will live within a community that sustains them and benefits from their participation. Our vision is that Mainstay Life Services will be regarded as the region’s provider of choice for individuals and families seeking services, and as the region’s employer of choice for qualified and committed professionals.

With almost 400 employees and a budget of $24 million, Mainstay Life Services (Mainstay) supports nearly 400 people through its core programs and services, both community-based and residential.

  • Community Services are an all-inclusive model of care for adults living in their own home, in need of varying levels of support. Mainstay also offers Behavior Support Services and Supported Employment along with a summer respite and recreation program which provides the unique opportunity for participants to stay on a Pittsburgh university campus and engage in recreation and socialization activities.
  • Residential Services has more than 50 Mainstay homes throughout Allegheny County. A variety of living arrangements and service levels are offered, ranging from comprehensive, 24-hour care in a family home setting, Life Sharing and supported living for more independent recipients who select services to meet their personal needs such as transportation and nutritional guidance. The program also includes specialized community homes for people with Prader-Willi Syndrome.

A well recruited/retained and talented staff ensures the operational stability of Mainstay. The CEO and Board of Directors look forward to a future of growth and innovation in programs and services with the creation of a new Chief Program Officer

Position Overview

Mainstay Life Services seeks a Chief Program Officer (CPO), a new member of the Executive Leadership Team, who will provide strategic leadership, development, innovation and oversight of programs. The CPO reports directly to the CEO and is responsible for the development and management of Mainstay’s program efficiency, quality service delivery, financial success, and client and family experience. The CPO will be expected to design, implement, and evaluate our integrated service delivery with continuous process improvement.

The CPO will use their expertise to ensure an atmosphere of innovation, accountability, and preparedness, leading to success in all regulatory areas as well as revenue cycle support. The successful candidate must be a team player who is able to thrive in a continually evolving environment.

The CPO is primarily responsible for the following:

Program Management

  • Oversee and manage the organization’s program and related staff as per established quality improvement processes and fiscal accountability. This includes establishing and enhancing systems and processes for data management, reporting, program outcomes, utilization, and case management as well as other agency identified areas.
  • Responsible for the implementation of the agency’s compliance plan and serves as the Compliance Officer for the agency.
  • Proactively provide executive leadership for legal, compliance, and regulatory issues within the organization.
  • Evaluate programs and services of Mainstay with annual program and staff goals, including performance indicators and outcomes reporting.
  • With the CEO, identify areas of opportunity that will modify existing services and create new programs. Identify partner organizations to develop mutually beneficial relationships in order to expand and extend agency programs and operations.
  • Collaborate with the Executive Leadership Team to develop a vision and strategy for program growth and evolution; identify and evaluate program development opportunities. Contribute to the creation and success of the Strategic Plan.
  • Develop innovative approaches to meet the needs of the populations served by Mainstay.
  • Raise the standard of metric and data evaluation of the organization. Analyze and interpret data that allows for opportunity for organizational sustainability and growth.
  • Create, monitor, and execute the annual program-operating budgets to support positive organizational financial outcomes.

Executive Leadership

  • Work cooperatively with a talented and experienced Executive Leadership Team and Board of Directors.
  • With ongoing input from direct reports, staff and people served, continually develop and implement plans to improve culture, staff, and program quality.
  • Oversee contractual compliance, including monitoring of deliverables, corrective action, funder reports, and program audits.
  • Ensure compliance with all regulatory, licensing, and accreditation requirements.
  • Seek opportunities for continual professional development for self and staff.

Knowledge, Skills, and Abilities

Compassionate and empathic, the CPO will support Mainstay Life Services’ mission with a deep understanding of the role Mainstay plays in the lives of clients, families, and the community. The successful candidate will lead with drive and purpose to ensure the organization meets strategic goals, contributes positively to the workplace culture and demonstrates professional acumen that is humble and authentic.

In addition, the successful candidate will possess a blend of the following:

  • Educational background that includes a Master’s degree with relevant operations experience in an organization with multiple service lines. Health and Human Services experience preferred.
  • Progressive leadership development in a career that demonstrates administrative leadership experience with programs and operating results were a primary responsibility.
  • Must possess a strong working knowledge with relevant regulatory and governing bodies, mandates and service utilization requirements.
  • Special interest and knowledge with program development through system structures, revenue generation, contract management, and grant procurement. Working knowledge of the Health Insurance Portability and Accountability Act (HIPAA) as well as state law(s).
  • Experience establishing organizational metrics.
  • Ability to look broadly across the organization, establish priorities and streamline processes.
  • Excellent oral and written communication skills are required for presentations to both internal and external groups, committees, the board, and other designated entities.
  • Must have proven team leadership, the ability to supervise others and produce results, and work effectively in a team setting.
  • Strong cultural competency with deep experience working with diverse populations.


This position offers a competitive salary in the range of $140,000 – $155,000, including a complement of competitive benefits, commensurate with previous experience and demonstrated skills.


Mainstay seeks to recruit candidates for employment that represent our diverse community in race, gender, religion, sexual orientation, and ability. Inclusive and equitable in our recruitment and retention practices, we are dedicated to uplifting diverse opinions and backgrounds in order to grow and evolve as a welcoming workplace for all.

How to apply

Mainstay Life Services has retained Nonprofit Talent to assist with this important organizational change process. Specific questions related to the position may be emailed to Michelle Pagano Heck, President, at Michelle@NonprofitTalent.com. Applications are not accepted at this email address. Please direct all inquiries related to this position to Nonprofit Talent, and do not contact Mainstay Life Services.

Resume, position specific cover letter, and salary requirement may be uploaded here:


APPLICATIONS ARE DUE BY 5PM on February 19, 2021

Mainstay Life Services is an equal opportunity employer.